2003, ISBN: 3540731970
[BUCH] - von Addy, Rob. unbenutztes Exemplar aus einer wissenchaftlichen Bibliothek. Unser Preis. Effective IT Service Management: To ITIL and Beyond![BUCH] - von Addy, RobAutor(en) … Altro …
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2007, ISBN: 9783540731979
Springer, Hardcover, Auflage: 2007, 384 Seiten, Publiziert: 2007-09-03T00:00:01Z, Produktgruppe: Book, 0.77 kg, Verkaufsrang: 3163708, Balanced Scorecard, Management, Business, Finance & … Altro …
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2007, ISBN: 9783540731979
Springer, Gebundene Ausgabe, Auflage: 2007, 342 Seiten, Publiziert: 2007-10-04T00:00:01Z, Produktgruppe: Buch, 1.7 kg, Verkaufsrang: 3706, Einkauf, Produktion & Logistik, Management, Busi… Altro …
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ISBN: 9783540731979
Springer. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library c… Altro …
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2007, ISBN: 3540731970
[EAN: 9783540731979], Gebraucht, sehr guter Zustand, [PU: Springer], Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text… Altro …
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2003, ISBN: 3540731970
[BUCH] - von Addy, Rob. unbenutztes Exemplar aus einer wissenchaftlichen Bibliothek. Unser Preis. Effective IT Service Management: To ITIL and Beyond![BUCH] - von Addy, RobAutor(en) … Altro …
2007, ISBN: 9783540731979
Springer, Hardcover, Auflage: 2007, 384 Seiten, Publiziert: 2007-09-03T00:00:01Z, Produktgruppe: Book, 0.77 kg, Verkaufsrang: 3163708, Balanced Scorecard, Management, Business, Finance & … Altro …
2007
ISBN: 9783540731979
Springer, Gebundene Ausgabe, Auflage: 2007, 342 Seiten, Publiziert: 2007-10-04T00:00:01Z, Produktgruppe: Buch, 1.7 kg, Verkaufsrang: 3706, Einkauf, Produktion & Logistik, Management, Busi… Altro …
ISBN: 9783540731979
Springer. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library c… Altro …
2007, ISBN: 3540731970
[EAN: 9783540731979], Gebraucht, sehr guter Zustand, [PU: Springer], Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text… Altro …
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Informazioni dettagliate del libro - Effective IT Service Management: To ITIL and Beyond!
EAN (ISBN-13): 9783540731979
ISBN (ISBN-10): 3540731970
Copertina rigida
Anno di pubblicazione: 2007
Editore: Springer
342 Pagine
Peso: 0,736 kg
Lingua: eng/Englisch
Libro nella banca dati dal 2007-10-25T07:39:46+02:00 (Rome)
Pagina di dettaglio ultima modifica in 2023-07-28T16:23:22+02:00 (Rome)
ISBN/EAN: 3540731970
ISBN - Stili di scrittura alternativi:
3-540-73197-0, 978-3-540-73197-9
Stili di scrittura alternativi e concetti di ricerca simili:
Autore del libro : rob, addy
Titolo del libro: service management, beyond, effective, management itil, addy
Dati dell'editore
Autore: Rob Addy
Titolo: Effective IT Service Management - To ITIL and Beyond!
Editore: Springer Berlin
342 Pagine
Stampato / Fatto in
Peso: 0,770 kg
Lingua: Inglese
64,19 € (DE)
65,99 € (AT)
80,00 CHF (CH)
Not available (reason unspecified)
XL, 342 p. 50 illus.
BB; GB; Hardcover, Softcover / Informatik, EDV/Informatik; Informatik; Service Level Agreement; ITSM; Service License Management; Service Provisioning; IT Outsourcing; ITIL; Service Management; SLA; ISO 9000; Professional/practitioner; BC; EA
The author provides practical guidance on delivering and managing IT services in an effective and efficient manner by extending the ITIL approach to deliver proactive and pragmatic IT service management. His book offers over ten years of hands-on delivery experience gained from hundreds of real life implementations of the major ITSM solutions in the market today. It provides a candid look at the relative merits of currently accepted wisdom regarding the provision of IT services, using the principles of the IT Infrastructure Library (ITIL) guidance series. It describes IT service management processes, their objectives, shortcomings, and how these issues can be addressed in real-life situations. In addition, it delivers a workable definition of what exactly an ‘IT service’ is and how it can be defined and used in practice. Overall, he gives an unbiased view of the discipline, its objectives, major processes, and their benefits and shortcomings.Altri libri che potrebbero essere simili a questo:
Ultimo libro simile:
9783540731986 Effective IT Service Management (Addy, Rob)
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