2010, ISBN: 9780470678404
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center oper… Altro …
Thalia.de Nr. 33890973. Costi di spedizione:, Sofort per Download lieferbar, DE. (EUR 0.00) Details... |
ISBN: 9780470678404
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center oper… Altro …
hive.co.uk No. 9780470678404. Costi di spedizione:Instock, Despatched same working day before 3pm, zzgl. Versandkosten., Costi di spedizione aggiuntivi Details... |
2010, ISBN: 9780470678404
[ED: 2], 2. Auflage, eBook Download (EPUB), eBooks, [PU: John Wiley & Sons]
lehmanns.de Costi di spedizione:Download sofort lieferbar, , Versandkostenfrei innerhalb der BRD (EUR 0.00) Details... |
ISBN: 9780470678404
Call Centers For Dummies Call-Centers-For-Dummies~~Real-Bergevin Business>Management>Mgt/Leadership NOOK Book (eBook), Wiley
BarnesandNoble.com new Costi di spedizione:zzgl. Versandkosten, Costi di spedizione aggiuntivi Details... |
2010, ISBN: 9780470678404
[ED: 2], Auflage, eBook Download (EPUB), eBooks, [PU: For Dummies]
lehmanns.de Costi di spedizione:Download sofort lieferbar, , Versandkostenfrei innerhalb der BRD (EUR 0.00) Details... |
2010, ISBN: 9780470678404
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center oper… Altro …
ISBN: 9780470678404
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center oper… Altro …
ISBN: 9780470678404
Call Centers For Dummies Call-Centers-For-Dummies~~Real-Bergevin Business>Management>Mgt/Leadership NOOK Book (eBook), Wiley
2010, ISBN: 9780470678404
[ED: 2], Auflage, eBook Download (EPUB), eBooks, [PU: For Dummies]
Dati bibliografici del miglior libro corrispondente
Autore: | |
Titolo: | |
ISBN: |
Informazioni dettagliate del libro - Call Centers For Dummies
EAN (ISBN-13): 9780470678404
ISBN (ISBN-10): 0470678402
Anno di pubblicazione: 2010
Editore: Wiley, J
Lingua: eng/Englisch
Libro nella banca dati dal 2009-04-13T15:17:12+02:00 (Rome)
Pagina di dettaglio ultima modifica in 2021-12-16T18:52:30+01:00 (Rome)
ISBN/EAN: 9780470678404
ISBN - Stili di scrittura alternativi:
0-470-67840-2, 978-0-470-67840-4
Stili di scrittura alternativi e concetti di ricerca simili:
Autore del libro : siegel, real, winston, kinder
Titolo del libro: call centers dummies, call center
Dati dell'editore
Autore: Real Bergevin; Afshan Kinder; Winston Siegel; Bruce Simpson
Titolo: Call Centers For Dummies
Editore: For Dummies; John Wiley & Sons
408 Pagine
Anno di pubblicazione: 2010-05-11
Lingua: Inglese
15,99 € (DE)
Not available (reason unspecified)
EA; E101; E-Book; Nonbooks, PBS / Wirtschaft/Betriebswirtschaft; Betriebswirtschaft und Management; Business & Management; Business & Management Special Topics; Call Center; Spezialthemen Wirtschaft u. Management; Wirtschaft u. Management; Spezialthemen Wirtschaft u. Management; BC
Introduction. Part I: From the Ground Up: An Overview of the CallCenter. Chapter 1: A First Look at Call Centers. Chapter 2: Business Basics: Models and Drivers and Goals, OhMy! Chapter 3: Developing the Cast of Characters. Chapter 4: Building a Call Center of Your Own. Chapter 5: Choosing the Outsourcing Option. Part II: The Master Plan: Finance, Analysis, and ResourceManagement. Chapter 6: Analyze This! Chapter 7: Right People, Right Place, Right Time: ResourceManagement. Chapter 8: Call Center Scheduling: Not As Simple As 1, 2, 3. Part III: Making Life Better with Technology. Chapter 9: An Introduction to Call Center Technology. Chapter 10: Technological Enhancements: Getting the Newest andCoolest Stuff. Chapter 11: Using Home Agents. Part IV: Creating High-Performance Teams. Chapter 12: Hiring and Training. Chapter 13: Creating a Coaching Culture. Chapter 14: Creating a Motivated Workforce. Part V: Ensuring Continuous Improvement. Chapter 15: The Power of Process Improvement. Chapter 16: Mastering Change in Your Organization. Chapter 17: Quality-Control Programs and Certifi cations. Part VI: The Part of Tens. Chapter 18: Ten Ways to Improve Agents' JobSatisfaction. Chapter 19: Ten Questions Every Call Center Manager ShouldAnswer. Chapter 20: Almost Ten Ways to Decrease Call Center Costs and Increase Effi ciency. Appendix A: Key Call Center Definitions and Concepts. Appendix B: Call Center Support Services. Index.Altri libri che potrebbero essere simili a questo:
Ultimo libro simile:
9780470677438 Call Centers For Dummies (Bergevin, Real, Kinder, Afshan, Siegel, Winston, Simpson, Bruce)
< Per archiviare...